1. Introduction
SOLARA TV ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Data We Collect
We collect the following types of personal data:
- Account Information: Name, email address, and encrypted password
- Payment Information: Payment method details (processed securely by third-party payment providers)
- Usage Data: Service usage patterns, device information, and IP address
- Communication Data: Messages sent via WhatsApp or email for support purposes
3. How We Use Your Data
- To provide and maintain our IPTV service
- To process payments and manage subscriptions
- To provide customer support
- To send service-related notifications
- To improve our service quality
- To comply with legal obligations
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Contract Performance: To deliver the IPTV service you subscribed to
- Legitimate Interest: To improve our service and prevent fraud
- Consent: For marketing communications (you can opt out anytime)
- Legal Obligation: To comply with applicable laws and regulations
5. Data Security
We implement industry-standard security measures to protect your personal data:
- All passwords are encrypted using SHA-256 hashing
- Payment data is processed by PCI-DSS compliant payment providers
- We use HTTPS encryption for all data transmission
- Access to personal data is restricted to authorized personnel only
6. Your Rights (GDPR)
Under the GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interest
To exercise any of these rights, contact us via WhatsApp or email.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. After account deletion, we may retain certain data for up to 30 days for backup purposes, after which it is permanently deleted.
8. Contact Information
For privacy-related inquiries: