📋 Privacy Notice: At SolaraTV, we take your privacy seriously. This policy explains how we handle your personal information when you use our IPTV services. We are committed to transparency and compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Introduction – SolaraTV Privacy Commitment
SolaraTV ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. We believe in transparency and giving you control over your personal information.
2. What Personal Data We Collect
We collect the following types of personal data to provide you with the best IPTV experience:
- Account Information: Name, email address, and encrypted password (SHA-256 hashed)
- Payment Information: Payment method details (processed securely by PCI-DSS compliant third-party payment providers – we do not store your full payment details)
- Usage Data: Service usage patterns, device information, IP address, and streaming quality data to improve our service
- Communication Data: Messages sent via WhatsApp, email, or contact forms for support or sales inquiries
- Subscription Data: Plan type, subscription start/end dates, and renewal history
3. How We Use Your Personal Data
- To provide and maintain our IPTV service (deliver channels, VOD, and live streams)
- To process payments and manage subscriptions (billing, renewals, cancellations)
- To provide customer support and respond to your inquiries
- To send service-related notifications (account updates, maintenance alerts, renewal reminders)
- To improve our service quality through analytics and performance monitoring
- To detect and prevent fraud, unauthorized access, and service abuse
- To comply with legal obligations and regulatory requirements
4. Legal Basis for Processing Your Data (GDPR)
We process your personal data based on the following legal grounds:
- Contract Performance (Article 6(1)(b)): To deliver the IPTV service you subscribed to and manage your account
- Legitimate Interest (Article 6(1)(f)): To improve our service, prevent fraud, and ensure network security
- Consent (Article 6(1)(a)): For marketing communications (you can opt out at any time)
- Legal Obligation (Article 6(1)(c)): To comply with applicable laws and regulations
5. Data Security – How We Protect Your Information
We implement industry-standard security measures to protect your personal data:
- Encryption: All passwords are encrypted using SHA-256 hashing before storage
- Secure Payments: Payment data is processed by PCI-DSS compliant payment providers (Stripe, PayPal) – we never store your full credit card details
- HTTPS: We use HTTPS/TLS encryption for all data transmission between your device and our servers
- Access Control: Access to personal data is restricted to authorized personnel only on a need-to-know basis
- Regular Audits: We regularly review our security practices to ensure data protection
6. Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access (Article 15): Request a copy of all personal data we hold about you
- Right to Rectification (Article 16): Correct inaccurate or incomplete personal data
- Right to Erasure / Right to be Forgotten (Article 17): Request deletion of your personal data
- Right to Restrict Processing (Article 18): Limit how we use your data
- Right to Data Portability (Article 20): Receive your data in a structured, machine-readable format
- Right to Object (Article 21): Object to processing based on legitimate interest or direct marketing
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us via WhatsApp or email. We will respond within 30 days as required by GDPR.
7. Data Retention Policy
We retain your personal data for as long as your account is active or as needed to provide you with our services. After account deletion:
- Immediate deactivation of your account access
- Data retained for up to 30 days for backup and restoration purposes
- After 30 days, all personal data is permanently deleted from our systems
- Aggregated anonymized data may be retained for analytical purposes
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and login status
- Remember your preferences and settings
- Analyze service usage and performance
- Prevent fraud and abuse
You can control cookie settings through your browser preferences. Essential cookies cannot be disabled as they are necessary for service functionality.
9. Third-Party Services and Data Sharing
We share your data with trusted third-party service providers only when necessary:
- Payment Processors: Stripe, PayPal – for secure payment processing
- Hosting Providers: For server infrastructure and service delivery
- Analytics Services: To improve our service (anonymized data only)
We do not sell, rent, or trade your personal data to third parties for marketing purposes. All third-party processors are GDPR compliant.
10. International Data Transfers
As an IPTV service serving customers worldwide, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data processing agreements with all service providers
- Compliance with applicable data protection laws in all jurisdictions
11. Children's Privacy
Our service is not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page with an updated date
- Sending a notification via email or WhatsApp for significant changes
We encourage you to review this policy periodically.
13. Contact Us – Privacy Inquiries
For any privacy-related questions, data requests, or concerns:
14. Your Privacy Rights Summary
SolaraTV is committed to protecting your privacy. You have the right to:
- Know what data we collect about you
- Access, correct, or delete your personal data
- Restrict or object to data processing
- Withdraw consent for marketing at any time
- Lodge a complaint with your local data protection authority
📞 For any privacy concerns, contact us immediately via WhatsApp or email.