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💰 Refund Policy

14-Day Money-Back Guarantee • No Questions Asked

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14-Day Money-Back Guarantee

We're confident you'll love SOLARA TV. If you're not satisfied, we'll refund your payment within 14 days of purchase — no questions asked.

How to Request a Refund

1

Contact Us

Reach out via WhatsApp or email within 14 days of purchase

2

Provide Details

Share your account email and reason for the refund

3

Receive Refund

We'll process your refund within 3–5 business days

Eligibility

  • Refund requests must be made within 14 days of the original purchase date
  • Applies to all subscription plans (1-month, 3-month, 6-month, and 12-month)
  • Only the first purchase per customer is eligible for a full refund
  • Renewal payments are eligible if requested within 14 days of the renewal date

Non-Refundable Cases

  • Requests made after the 14-day guarantee period
  • Accounts terminated due to violation of our Terms of Service
  • Chargebacks initiated without contacting our support team first
  • Second or subsequent refund requests from the same customer

Refund Processing

Once approved, refunds are processed as follows:

  • Credit/Debit Card: 3–5 business days to appear on your statement
  • PayPal: 1–3 business days
  • Cryptocurrency: Refunded in equivalent value at time of processing

All refunds are issued to the original payment method used at the time of purchase.

Plan Upgrades & Downgrades

If you upgrade your plan, the price difference is non-refundable. However, you may request a full refund of the upgraded plan within 14 days of the upgrade, in which case your account will revert to the previous plan.

Contact for Refunds

To request a refund, contact us directly:

Our support team is available 24/7 and typically responds within 1 hour.